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Your dedicated corner to keep up with the latest trends, tactics, strategies to streamline your customer communication

How Should Banks Choose Between WhatsApp vs SMS for Loan Reminders Safely?

How Should Banks Choose Between WhatsApp vs SMS for Loan Reminders Safely?

Siddhangana Karmakar

Featured Posts

Which DPDP Consent Platform Actually Enforces Compliance?

Which DPDP Consent Platform Actually Enforces Compliance?

Siddhangana Karmakar • Feb 21, 2026 • 6 min read

How Leading Banks Achieve ~95% WhatsApp Delivery Through Orchestration

How Leading Banks Achieve ~95% WhatsApp Delivery Through Orchestration

Siddhangana Karmakar • Feb 12, 2026 • 8 min read

Cost Analysis: Building DPDP Communication Orchestration in-house vs Fyno Integration

Cost Analysis: Building DPDP Communication Orchestration in-house vs Fyno Integration

Siddhangana Karmakar • Feb 05, 2026 • 10 min read

How a Tier-1 NBFC Reduced OTP Failure by 23% Using Multi-Channel Fallback

How a Tier-1 NBFC Reduced OTP Failure by 23% Using Multi-Channel Fallback

Siddhangana Karmakar • Feb 03, 2026 • 14 min read

Fyno vs Traditional CPaaS for BFSI Communication Management

Fyno vs Traditional CPaaS for BFSI Communication Management

Siddhangana Karmakar • Jan 30, 2026 • 12 min read

How a prominent bank achieved 76% WhatsApp marketing delivery with Fyno

How a prominent bank achieved 76% WhatsApp marketing delivery with Fyno

Krishna Kedia • Jan 21, 2026 • 8 min read

All blogs

How BFSI as a sector wastes 60-70% on WhatsApp Business Charges

How BFSI as a sector wastes 60-70% on WhatsApp Business Charges

Siddhangana Karmakar • Jan 19, 2026 • 13 min read

WhatsApp Business Indian Rupee (INR) Direct Billing (2026 Guide)

WhatsApp Business Indian Rupee (INR) Direct Billing (2026 Guide)

Siddhangana Karmakar • Jan 14, 2026 • 6 min read

High-volume OTP delivery: 4 best practices for banking leaders

High-volume OTP delivery: 4 best practices for banking leaders

Rohit Jain • Jun 22, 2025 • 4 min read

Unified templates at scale: maintaining brand voice across channels with CCM

Thought leadership

Rohit Jain • Jun 22, 2025 • 4 min read

CCM platforms vs. CPaaS: why BFSI enterprises need more than an SMS gateway

CCM platforms vs. CPaaS: why BFSI enterprises need more than an SMS gateway

Thought leadership

Rohit Jain • Jun 12, 2025 • 6 min read

6 smart ways to cut WhatsApp msg costs under the new pricing model

6 smart ways to cut WhatsApp msg costs under the new pricing model

Rohit Jain • Jun 12, 2025 • 5 min read

Digital customer communication management strategy for insurers in 2025

Digital customer communication management strategy for insurers in 2025

Thought leadership

Rohit Jain • May 30, 2025 • 5 min read

WhatsApp Business pricing change 2025: Here’s everything you need to know

WhatsApp Business pricing change 2025: Here’s everything you need to know

Rohit Jain • May 29, 2025 • 4 min read

Top 5 CCM trends every CIO should focus on during 2025

Top 5 CCM trends every CIO should focus on during 2025

Thought leadership

Rohit Jain • May 23, 2025 • 6 min read

Channel orchestration is the new cost control in customer communication

Channel orchestration is the new cost control in customer communication

Thought leadership

Rohit Jain • May 22, 2025 • 5 min read

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