Your dedicated corner to keep up with the latest trends, tactics, strategies to streamline your customer communication
WhatsApp Business Indian Rupee (INR) Direct Billing (2026 Guide)
How Local Currency Pricing Can Save BFSI ₹1-15 Cr in WhatsApp Messaging Costs
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Resources
High-volume OTP delivery: 4 best practices for banking leaders
Rohit Jain · Jun 22, 2025 · 3 min read
Unified templates at scale: maintaining brand voice across channels with CCM
Thought leadership
CCM platforms vs. CPaaS: why BFSI enterprises need more than an SMS gateway
Rohit Jain · Jun 12, 2025 · 5 min read
6 smart ways to cut WhatsApp messaging costs under the new pricing model
Rohit Jain · Jun 12, 2025 · 3 min read
Digital customer communication management strategy for insurers in 2025
Rohit Jain · May 30, 2025 · 5 min read
WhatsApp Business pricing change 2025: Here’s everything you need to know
Articles
Rohit Jain · May 29, 2025 · 4 min read
Top 5 CCM trends every CIO should focus on during 2025
Rohit Jain · May 23, 2025 · 6 min read
Channel orchestration is the new cost control in customer communication
Rohit Jain · May 22, 2025 · 4 min read
Why 100% message deliverability matters in banking (and how to achieve it)
Rohit Jain · Apr 4, 2025 · 3 min read
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