The client is a major bank in India, serving millions of customers
With penetration of digital payments, the Bank required a powerful multi-channel middleware for accurate reporting & to comply with RBI guidelines
Implementation of Fyno, a modern full-stack communication middleware, specially designed for managing high frequency transactional alerts to banking customers
The client is a prominent bank in India, engaging millions of users. As a major player in the rural financial sector, the bank offers the Unified Payments Interface (UPI) and other digital payments infrastructure to its users and merchants for facilitating numerous daily transactions. This necessitated a complex communication system that is able to keep pace increase in transactional volumes, while remaining cost effective, transparent and compliant.
The bank faced several significant challenges due to the growing volume of digital transactions:
Indian banking industry is spearheading a global digital revolution with UPI, Rupay and associated digital payments infrastructure. Efficient management of multi-channel notifications is essential for seamless adoption & trust building with billions of banking users.
The bank implemented Fyno, a full-stack communication middleware, which addressed these challenges through:
Fyno is walking shoulder to shoulder with revolution in the digital banking space, enabling product and engineering teams to remain steadfast in meeting customers, regulators and compliance requirements.
Post-implementation, the bank experienced significant improvements:
By leveraging Fyno's capabilities, the bank not only overcame its immediate challenges but also positioned itself for sustainable growth in the digital banking era.