7 to 9 October 2025
Jio Convention Center
Explore
FYNO FLOWS
Events & webinars
Exclusive events and webinars powering smarter communication
Past events
PAST EVENT
Shaping the Future of Customer Communications in BFSI
Fyno’s presence at Global Fintech Fest 2025 reflected our commitment to building intelligent, compliant, and customer-first communication infrastructure for India’s BFSI ecosystem.
Jio World Centre Mumbai, India
October 2025
PAST EVENT
Shaping the Future of Customer Communications in BFSI
Jio World Centre Mumbai, India
October 2025
Event Overview
Fyno’s presence at Global Fintech Fest 2025 reflected our commitment to building intelligent, compliant, and customer-first communication infrastructure for India’s BFSI ecosystem.
Through three exclusive formats: the CXO Roundtable, Private 1:1 Meetings, and the BFSI Leaders’ Mixer, we brought together senior leaders from across the financial landscape to explore how communication can become a driver of trust, efficiency, and growth.
CXO Roundtable: Banking Communications & Compliance
When India’s top banking leaders come together to rethink how they communicate with customers, the outcomes set the direction for the industry.
The roundtable focused on transforming communication from a backend process into a key component of customer experience, efficiency, and compliance.
Key themes discussed:
- Removing redundant messages and respecting customer preferences
- Making compliance seamless across fragmented systems
- Turning transactional alerts into personalized experiences
- Balancing innovation with evolving regulatory expectations
Every exchange pointed to one clear direction.
Banking communication is evolving to become intelligent, compliant, and customer-centric.
1:1 Meetings with BFSI Leaders
Fyno’s leadership team met senior executives from banks, insurers, and NBFCs in focused one-on-one sessions.
Each conversation explored how leading financial institutions are modernizing communication frameworks to strengthen governance, reduce cost, and elevate customer experience.
Key outcomes included:
- The need to unify communication platforms for real-time visibility and control
- Growing demand for contextual consent management aligned with DPDP and RBI regulations
- Greater focus on using communication data to enhance reliability, auditability, and customer trust
These conversations reaffirmed a shared vision for the future of BFSI communication: simplify governance while enhancing customer experience and compliance.
BFSI Leaders’ Mixer
The BFSI Leaders’ Mixer by Fyno brought senior executives from across India’s leading banks and financial institutions together in a relaxed, people-first setting.
It offered a space to exchange ideas, share experiences, and build lasting relationships beyond the formalities of the conference halls.
It reminded us that while technology enables transformation, it is the people behind it who truly drive change in BFSI.
Key Takeaways
- Compliance and customer experience must work together, not in isolation
- Real-time visibility and unified control are becoming vital for communication governance
- Collaboration between banks and technology partners will define the next phase of intelligent communication in BFSI
Fyno is proud to have created spaces where these conversations began and to play a role in shaping the next chapter of BFSI communications.
PAST EVENT
Elets BFSI Gamechanger Summit 2025
BFSI enterprises have built world-class digital infrastructure, but too often, customers never see the value. Apps go underused, alerts don’t drive action, and engagement remains shallow.
Goa
August 2025
PAST EVENT
Elets BFSI Gamechanger Summit 2025
Goa
August 2025
BFSI enterprises have built world-class digital infrastructure, but too often, customers never see the value. Apps go underused, alerts don’t drive action, and engagement remains shallow.
At the summit, Fyno’s CBO, Rohit Jain, shared how this gap can be closed. His presentation showed how banks can transform their apps into powerful engagement touchpoints: boosting conversion and deepening customer trust, all while staying compliant.
Through trilogues and conversations with senior leaders, Fyno reinforced the future of customer engagement: smarter, context-rich communication, delivered across the right channels, on infrastructure built to scale and adapt.
PAST EVENT
US Fintech Meetup 2025
At the US Fintech Meetup, Fyno connected with leading credit unions and financial institutions, gaining firsthand insight into the challenges shaping customer communications in the US market.
Las Vegas
March 2025
PAST EVENT
US Fintech Meetup 2025
Las Vegas
March 2025
At the US Fintech Meetup, Fyno connected with leading credit unions and financial institutions, gaining firsthand insight into the challenges shaping customer communications in the US market.
Conversations highlighted WhatsApp as a rapidly emerging engagement channel, with growing demand for omnichannel routing that can simplify operations while keeping communications secure and compliant. For many leaders, the opportunity lies in transforming everyday alerts and app notifications into meaningful, action-driving experiences.
These dialogues reinforced a common theme: the need for a communication infrastructure that scales across channels, adapts to evolving customer habits, and keeps institutions ahead of compliance requirements.
- Booth interactions with 100+ credit unions and BFSI players
- WhatsApp is a rising channel for customer engagement
- Strong interest in omnichannel routing to unify fragmented communication systems
PAST EVENT
Web Summit Qatar 2024
At Web Summit Qatar, Fyno showcased how communication infrastructure can transform the way BFSI and enterprises engage their customers.
Doha
Feb 2024
PAST EVENT
Web Summit Qatar 2024
Doha
Feb 2024
At Web Summit Qatar, Fyno showcased how communication infrastructure can transform the way BFSI and enterprises engage their customers. From conversations with product managers and technologists to SMEs and business leaders, we explored the real challenges organizations face in scaling communication that is both effective and compliant.
Recurring themes stood out: fragmented infrastructure, low app engagement, and the struggle to turn alerts into meaningful action. Fyno addressed how these gaps can be closed — by enabling omnichannel communication, simplifying routing, and ensuring every interaction is audit-ready.
The event reinforced our vision: customer communications are no longer just operational support, they are the foundation for trust, growth, and resilience in financial services.
- Booth conversations with diverse leaders across tech, product, business, and SMEs
- Insights into pain points: underused apps, channel fragmentation, and rising compliance pressure
- Shared Fyno’s approach to future-proof communications with scalability, adaptability, and regulatory alignment
PAST EVENT
Finnovex Qatar 2024
Fyno engaged with leading Gulf banks to understand their biggest communication challenges. Conversations highlighted WhatsApp as an emerging customer channel, rising demand for omnichannel orchestration, and the push to make in-app messaging more impactful.
Doha
June 2024
PAST EVENT
Finnovex Qatar 2024
Doha
June 2024
Fyno engaged with leading Gulf banks to understand their biggest communication challenges. Conversations highlighted WhatsApp as an emerging customer channel, rising demand for omnichannel orchestration, and the push to make in-app messaging more impactful.
We showcased how Fyno’s audit-ready infrastructure solves these gaps by unifying fragmented systems, strengthening compliance, and driving engagement. Insights from these dialogues have already contributed to our product, from advanced WhatsApp capabilities to deeper orchestration and in-app solutions.
- WhatsApp is the next big channel for BFSI engagement
- Orchestration is one of the biggest challenges, and in-app messaging is gaining momentum
.svg)
