Consolidated logs

From message logs to messaging intelligence

Connect to any system, from analytics platforms to payment gateways, and build your communication pipelines without writing a single line of code.

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“Measuring channel and vendor efficacy is so simple and data driven with Fyno.”

Jnanendra Veer

Chief Technology Officer

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Fyno knows when things go wrong, and suggest you what to do next

SOMETHING

Intelligent alarming

Detects deviations in delivery rates, callback latencies, engagement dips, message errors, vendor failures, delayed response times and more

Automatically activates fallbacks or makes syntax adjustments based on incident root cause.

Provides recommendations to solve issues from triggering systems.

Businesses love us

The customer communications hub that enterprise teams love

99.99%

Uptime

30%

Reduction in costs

95%

Engineering time saved

Template manager

Analytics built for action

Make informed decisions across communication, cost, compliance, and operations.

Channel engagement analytics

Analyse read, click-through, reply, and drop-off rates across WhatsApp, SMS, Email, Push, and IVR- broken down by campaign, use case (e.g., onboarding, collections, alerts), user cohort, geography, or product line.

Vendor performance analytics

Compare vendors on delivery rate, latency, cost/message, uptime, and SLA adherence. Auto-rebalance or exit vendors based on long-term trends.

Insights

Reconciliation engine

Automatically reconcile vendor invoices against actual usage logs and internal records. Spot discrepancies, overages, underutilization, SLA breaches and vendor billing anomalies.

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SOMETHING

Department-wise consumption tracking

Attribute communication volume, cost, and engagement to internal departments or teams. Enable internal chargebacks or budgeting transparency across CX, Marketing, Risk, or Ops.

SOMETHING

Build custom reports for compliance

Need custom reports - user wise, destination wise, template wise - easily configure data fields and get instant reports.

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Multi-tenancy

Have dedicated workspaces for distinct teams and projects. Get workspace wise visibility of communication usage and reports.

Role based access control

Define role of your team members so that they can access what they need. Choose from developer, support and admin roles for better control.

Approval flows

Build accountability with approval flows. Let critical changes be reviewed inside the platform with audit logs.

While you’re still here, check out some other features!

Quality assurance

Simplify template management with one powerful, easy-to-use editor

Manage all your messaging templates across channels, from a single platform. Update content, tweak designs, guarantee compliance and collaborate, without code or redeployments

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Quality assurance

The most powerful communication orchestrator

Connect to any system, from analytics platforms to payment gateways, and build your communication pipelines without writing a single line of code.

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Quality assurance

Build and manage complex routing protocols instantly

Easily deploy message routing protocols with our no code builder. Configure real time failovers, and cross channel flows for reliable delivery at lesser cost.

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Quality assurance

Manage distinct communication requirements better

Fyno’s workspaces allow you to configure unique integrations, workflows and templates in each workspace, each with tailored reporting and analytics.

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Quality assurance

Unified communication logs: complete visibility, effortless compliance

Unlock the power of unified, centralized logging with Fyno. Seamlessly trace, audit, and analyze billions of customer messages sent across any channel and CPaaS provider from a single intuitive dashboard.