Alarms | Fyno Documentation

Alarms give you a single place to see every issue Fyno detects while delivering notifications to your users, from provider errors and rate limits to template changes made by channels like Meta. Each alarm is tagged with a severity so you can decide what to fix first. Addressing alarms promptly keeps your deliverability healthy and makes sure your notifications consistently reach your users.

The full Alarms page is available only on paid plans. On the free plan, you can see the Alarms summary on the Dashboard.

Alarms summary on the Dashboard

The Alarms card on your Dashboard shows how many alarms are currently unresolved, broken down by severity. Click View All to open the Alarms page.

Severity levels

Severity	What it means
High	Issues that stop or seriously affect delivery, such as a template rejected by Meta. Address these first.
Medium	Issues that affect delivery for part of your traffic and should be looked at soon.
Low	Recurring errors that affect individual requests, such as rate limiting or missing data.
Info	Informational events worth knowing about that don’t need immediate action.

Alarms page

The Alarms page lists every alarm raised in your workspace. You can open it in either of these ways:

In the left navigation bar, go to Dashboard > Alarms.
On your Dashboard, click View All on the Alarms card.

Status tabs

Alarms are split into three tabs, each showing the number of alarms it contains.

Tab	Contains
Open	Alarms that are active and haven’t been resolved yet.
Re-opened	Alarms that were marked as resolved but occurred again.
Resolved	Alarms that have been marked as resolved.

Filters

Use the filters at the top right to narrow down the list.

Module: shows only the alarms raised in a specific part of Fyno. Choose from Notification Event, Webhook, Workflow, Provider, Integration, Campaign, or WhatsApp Meta Template.
Severity: shows only alarms of the selected severity. Choose from High, Medium, Low, or Info.

Both filters are set to All by default.

How alarms are grouped

Alarms with the same description are grouped into a single row. The number in brackets next to the description is the number of alarms in that group. For example, Meta category change from Utility to Marketing (2) means two templates have raised this alarm. Click the arrow next to a row to expand the group and see each individual alarm.

Columns

Column	Description
Description / Module	Why the alarm was raised, for example `ratelimited` or `INVALID_PROVIDER: The provider is not available/configured`.
Started	When the alarm was first raised, for example 29d ago.
Last Occurrence	When the alarm was last seen, for example 5h ago.
Occurrences	How many times the alarm has occurred in total.
Severity	The severity of the alarms in the group, with a count for each, for example High: 2.

You can sort by Started, Last Occurrence, and Occurrences by clicking the column header.

Some alarms are raised by a one-time change rather than by repeated delivery failures, for example when Meta rejects a template or changes its category. These alarms show 0 occurrences and - as the last occurrence, but they stay open until you resolve them.

Alarm alerts

Fyno can send Email and InApp alerts to your team for alarms and anomalies in your workspace. You choose who receives them.

On the Alarms page, click ALARM ALERTS at the top right. The Alarm Alerts page opens.

Under Who should receive Email and InApp alerts for alarms and anomalies?, choose one of these options:

Option	Who receives alerts
All team members	Everyone in the workspace. The option shows how many members there are, for example All 21 team members.
Only selected team members	Only the team members you pick.
No one	No one in the workspace. A warning is shown so you know alerts are turned off.

If you chose Only selected team members:
- Click Select Email ID and pick a team member.
- Click ADD to add another team member.
- Click the delete icon next to a team member to remove them.
If a selected team member is removed from the workspace, they’re automatically removed from this list too. If they’re added back to the workspace later, they’ll have to be added back to the list for them to receive alerts.
Click CONFIRM to save.

If you select No one, no team member in the workspace will receive Email or InApp alerts for alarms and anomalies.

Alarm details

Click any alarm to open the Alarm Details page. To go back to the list, click Alarms at the top left.

The alarm’s current status, Open, Re-opened or Resolved, is shown next to the page title. The page is made up of these sections:

Section	What it shows
Description	Why the alarm was raised, for example Notification Dropped because of DND period, and its severity, for example High Severity. Click the copy icon to copy the description.
Module and Source	The module where the alarm was raised and the resource that caused it, such as the notification event name. Click the link icon next to the source to open it.
Integration(s)	For alarms tied to an integration, the integration involved and its account identifier. For WhatsApp, this is the WABA / Namespace.
Recommended Solution	Suggested steps to fix the issue. This section is marked Coming Soon for now.

Sample logs are available for 4 days after they’re created. If the alarm last occurred more than 4 days ago, the logs no longer show on this page. Click REQUEST REPORT to request a report instead.

Resolving an alarm

Once you’ve fixed the underlying issue, click MARK AS RESOLVED at the top right. The alarm moves to the Resolved tab. If the same issue occurs again, the alarm moves to the Re-opened tab so you know the fix didn’t hold.

Viewing the change log

To see the history of an alarm, click the history icon next to MARK AS RESOLVED. The Alarm History panel lists every status change with its date and time, who made it, and any note added. Alarms that re-open automatically are shown as re-opened by Fyno AI. This is useful when an alarm has been re-opened and you want to know who resolved it earlier.

Anomalies

Fyno also watches your delivery trends for unusual spikes or drops, called anomalies. Click Past Anomalies at the top right of the Alarms page to review anomalies detected in your workspace.

The anomaly chart plots delivery status over time so you can see exactly when and how the pattern changed:

Channel: use the dropdown in the chart title to switch between channels, for example Email Delivery Status.
Status lines: Requested, Delivered, Bounce, and Error are plotted separately. Click a status in the legend to show or hide it.
Count or percentage: use the # and % toggle at the top right to switch between absolute numbers and percentages.
Zoom: use the zoom controls at the bottom right to focus on a specific time range.