Skip to navigation
Core FeaturesRoutesSingle Channel Route

Action Operator in Single Channel Routes

An Action in the Single Channel Route flow builder decides how a notification is sent through your providers.

Routing strategy

When you add an Action, choose a strategy from the Select action dropdown, depending on what you want to do with the traffic:

  • Simply Send
  • Round Robin
  • Distribute Between
  • Do Nothing

Each strategy is explained below.

Simply Send

Simply Send sends the notification through the provider you select as the primary. If that fails, it tries the failover providers in the order you added them.

1Select your primary provider.
2

Under Failover, click Add Another to add a failover provider, in case the primary provider does not send the notification for any reason. You can choose from any provider you have already configured, and add as many as you want, in any order.

Failover is optional, but recommended if you use more than one provider for the channel.

3Click Save at the top right of the flow builder to save your changes.

Round Robin

Round Robin distributes your notifications equally across the providers you select, one after another, in order.

For example, with three providers, PA, PB and PC:

  1. PA sends notification 1.
  2. PB sends notification 2.
  3. PC sends notification 3.
  4. PA sends notification 4, and so on.

1Select at least two providers. Click Add Another to add more, from the providers you have configured for the channel.
2Under Failover, click Add Another to add a failover provider, in case the providers above do not send the notification for any reason. You can add as many as you want, in any order.
3Click Save at the top right of the flow builder to save your changes.

Distribute Between

Distribute Between splits traffic between providers by percentage.

For example, with an 80% and 20% split, out of every 100 notifications, about 80 go through the first provider and about 20 through the second.

1Select at least two providers, and enter the percentage of traffic to send through each, for example 80% and 20%. Click Add Another to add more providers.
2Under Failover, click Add Another to add a failover provider, in case the providers above do not send the notification for any reason. You can add as many as you want, in any order.
3Click Save at the top right of the flow builder to save your changes.

Do Nothing

Do Nothing ends the flow at this point, without sending the notification. It has no other settings, and no failover.