BFSI enterprises have built world-class digital infrastructure, but too often, customers never see the value. Apps go underused, alerts don’t drive action, and engagement remains shallow.

At the summit, Fyno’s CBO, Rohit Jain, shared how this gap can be closed. His presentation showed how banks can transform their apps into powerful engagement touchpoints: boosting conversion and deepening customer trust, all while staying compliant.

Through trilogues and conversations with senior leaders, Fyno reinforced the future of customer engagement: smarter, context-rich communication, delivered across the right channels, on infrastructure built to scale and adapt.